Privacy Policy for Caminos Vivos
At Caminos Vivos, we are committed to protecting the privacy and security of the personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Spain.
1. Information We Collect
We collect personal data to provide and improve our bespoke travel planning, cultural immersion tours, adventure expeditions, gastronomic experiences, sustainable tourism consulting, local guide services, and event planning for groups. The types of personal information we collect include:
- Information you provide directly to us: This includes your name, contact details (e.g., email address, phone number, postal address), passport details (for travel documentation), dietary restrictions, health information relevant to travel safety, payment information, and any other details you provide when booking a trip, requesting information, or communicating with us.
- Information collected automatically: When you visit our online platform, we may collect information regarding your device and usage, such as IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of access. This helps us understand how our site is used and improve its functionality.
- Information from third parties: In certain circumstances, we may receive information about you from third-party partners, such as booking platforms or affiliates, if you have consented to such sharing.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our contractual obligations and enhance your experience with Caminos Vivos:
- To provide our services: This includes processing your bookings, arranging travel and accommodations, designing bespoke itineraries, and coordinating local guide services and events.
- To communicate with you: Responding to your inquiries, providing customer support, sending booking confirmations, updates, and important information about your travel plans.
- For internal operations: Improving our services, developing new offerings, performing data analysis, and ensuring the technical functionality and security of our online platform.
- Marketing and promotional purposes: With your consent, we may send you information about our special offers, new tour options, or services that may be of interest to you. You can opt-out of these communications at any time.
- Legal compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
3. Legal Basis for Processing
Our legal basis for collecting and using your personal information depends on the specific context in which we collect it:
- Performance of a contract: When processing is necessary for the performance of a contract to which you are a party (e.g., booking management).
- Legitimate interests: Where processing is necessary for our legitimate interests and not overridden by your data protection interests (e.g., for direct marketing with existing customers, improving our services).
- Consent: In some cases, we may rely on your consent to process certain personal data (e.g., for sending marketing communications). You have the right to withdraw your consent at any time.
- Legal obligation: When we need to comply with a legal obligation (e.g., tax and accounting requirements).
4. Sharing and Disclosure of Information
We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:
- Service providers: With trusted third-party service providers who assist us in operating our business and providing our services (e.g., airlines, hotels, transport companies, local guides, payment processors). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal requirements: If required by law, court order, or governmental regulation, or if we believe that such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, where personal data held by us is among the assets transferred.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption for data transmission, and access controls for our employees and service providers.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention period will vary depending on the data type and purpose of processing.
7. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to access: You have the right to request copies of your personal data.
- Right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to withdraw consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
8. Changes to This Privacy Policy
Caminos Vivos may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our online platform.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Caminos Vivos
2847 Calle de Toledo, Floor 3
Madrid, Madrid, 28005
Spain